Lewis Ngugi 👋🏾

I'm a multidisciplinary, full-stack designer and community builder based in Nairobi, KE. Currently Senior Product Designer at Lookback.

At Kwara, digitizing SACCOs

I was an early member of the Kwara team and designed many foundational features and products, including re-imagining the web experience for Tellers in Credit Unions/Cooperatives.

Read Case Study

Kwara for SACCOs

At ARK, introducing a fresh new look

I led UX and visual design on a complete redesign of ARK Africa's website - a leading design strategy and innovation firm, helping clients across Africa and the globe create integrated brand experiences that matter.

Read Case Study

ARK Africa Redesigned


I've worked with companies on projects of all different shapes and sizes that have an impact in peoples’ lives with people who are innovating.

Lookback logo
ARK Africa logo
Springboard logo
kwara logo
Cellulant logo
Metta logo
Capital fFM Kenyalogo
Mind the Product logo
Safaricom logo
bonk logo
KamiLimu logo
Fearless logo
Riverbank logo
Code for Africa Nigeria logo
Deveint Developing integrity logo
Asiatic Rhythms logo
Bikozulu logo
Citam Valley Road logo
Apostrophe Consulting logo
Safaricom Sacco logo
KaziPlus logo
Mdundo logo
Taafrija logo
Kijani Eco Solutions logo


My version of a Ted talk.

Prioritization of UX Issues

It’s our one-hour live Twitter discussion (via the #uxchat Twitter hashtag) where you can rub virtual shoulders with some of the most knowledgeable UXperts on the planet and discuss a different UX topic every week. I was answering the following questions:

  • How do you prioritize features? How do you factor in technical feasibility, importance to users, and importance to business?
  • How do you create systems that will help you track and prioritize user feedback?
  • Are there techniques out there that can help prioritize UX issues?

Presented at 2019: #UXChat by UserZoom - Twitter Moment

UXChat poster
Credit: UserZoom

Side projects

Internet thingies I've built.