About Lookback
Lookback is a video research platform where product teams run usability tests and interviews with their users, on products, websites and prototypes.
Its mission is to bring users and product teams closer, so people stay at the core of every product decision.
Tasks guides participants through a study one step at a time, so unmoderated sessions run smoothly when no moderator is there to help.
This work is under a non-disclosure agreement, so some details are kept vague and some design elements differ from the original.
Project details
- Role
- Project Design lead · Product Designer → Senior Product Designer
- Timeframe
- Link
- Visit Lookback
- Collaborators
Craig, Chief Design Officer · Tabanitha, Head of Research · Nevyn, iOS Developer · Voxar, Android Developer · Joakim, Web Developer · Henrik, Chief Executive Officer
- Design Toolkit
Figma · Whimsical · Figjam · Miro · Photoshop · Participate
- How we did it
- Research
- Design Sprint
- UX Design
- Visual Design
- Prototyping
- Usability Testing
Sneak peek
The Problem
After more than a year of Tasks being available for participants on Desktop, it was time to improve the mobile experience. We needed the participant to focus on the experience they're testing, not the Participate app.
Task-based testing on iOS was painful because of app switching.
Research participants forgot to return to the task window and complete all tasks, to tap start/stop task, messing up the playback timestamps and did not understand how to get back to tasks at all.
Objective
Introduce step-by-step tasks into our mobile apps in a way that is easy to use for participants, and makes sure researchers get helpful sessions where testers think out loud and complete all tasks.
