Senior product designer with 10 years designing B2B SaaS workflows and AI tools across legal and enterprise platforms. I work hands-on from research through interaction design and handoff, build design systems, and prototype in code with Claude and Cursor.
Lead designer and first dedicated designer for Timelines, Jigsaw’s litigation chronology tool. Designed an audit-led delivery model that removed design as the launch bottleneck, rebuilt the research practice, and mentor three product designers. Won the company-wide Superstar Award, the first product designer to receive it.
Timelines Case study coming soon
Led the rebuild of Timelines for litigation chronologies, establishing delivery standards for the team. At ILTACON 2026, helped drive leads with the AI coming to Timelines to make timelines more beautiful. Designed a data component that another team adopted to ship a new mode.
Senior Product Designer
Oct 2022 – Nov 2025
HubSpot · London
Led design for AI-powered support tools. Designed experiments that delivered a +8pp activation uplift and set up a UMUX-lite measurement framework adopted by 5+ teams. Shared the HEART Award, the first product designer to win it.
Designed the AI Email Assistant and a live-chat queue: a 59% digital resolution rate, a 79% email handling rate and the first-ever PQL revenue from AI-powered support tools.
Senior Product Designer
Dec 2020 – Sep 2022
Lookback · Remote
Designed research tools across desktop and mobile with Product, Engineering and Research, keeping research workflows consistent and aligned with the design system. Promoted from Product Designer in April 2022.
Designed a native macOS menu bar app in six weeks that turns a spontaneous insight into a research clip in about fifteen seconds.
Product Designer
May 2019 – Dec 2020
Kwara · Nairobi
Led end-to-end design for a B2B SaaS digital banking platform serving community banks and credit unions, and extended the first design system across all of Kwara’s digital properties.
As an early team member, designed foundational features, including a reimagined teller web experience for credit unions.
User Experience Specialist, Innovation Lab
Jan 2018 – Mar 2019
Safaricom · Nairobi
Iterated on Bonga and other products with engineers and product managers, developed internal UX processes, and shaped key business decisions through design sprints as facilitator and designer.
Bonga Case study coming soon
A chat app with M-Pesa built in, so people could send, request and receive money without leaving the conversation.
Earlier experience
Senior Product Designer (contract), LiberateJan 2022 – Aug 2022
Design Mentor and UX Facilitator, COOPEN programme, MettāMay 2021 – Jun 2022
User Experience Designer, Capital FM KenyaDec 2016 – Jul 2017
Creative Designer, ARK Africa (website redesign)Apr 2016 – Oct 2016
UX Designer, Riverbank SolutionsSep 2015 – Mar 2016
Education
Understanding Artificial Intelligence
2026
DataCamp
Masters in Business Design (professional certification)
2019
d.MBA
Human Centred Service Design (professional certification)
2019
IDEO U
BSc Information Technology
Jan 2012 – Sep 2015
Jomo Kenyatta University of Agriculture and Technology
Skills
B2B SaaS and enterprise UX, AI product design, interaction and visual design, design systems, user research and usability testing (UMUX-lite, SEQ, task success), experiments and A/B testing, product analytics (Amplitude, Looker), accessibility, Figma, prototyping in code with Claude and Cursor.
Volunteer
Design mentor on ADPList, mentor at General Assembly, professional mentor at KamiLimu and UX mentor at Akiliplus.